Screw up Tuesday

I seem to be having one of those weeks.

We go to the post office yesterday to get music photocopied for giving to the adjudicator as eistedfodd today for the kids only to find that the post office doesn’t have a photocopier anymore. We managed to get the copies done at the library only to have CJ lose her copy which we discovered at 8:15 this morning and she had to be at the auditorium with her music handed in by 9am and where were we meant to find a photocopier at that time of morning? Thank god for multifunction printers is all I can say!

And now because I enjoyed the last lot I have some more correspondence for you

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Dear Telstra,

You may remember me complaining very recently that if you make a payment arrangment with us you need to make a note of it on our account and not ring us again a week later threatening to disconnect our service if we do not make one.

Just so you know, when we make that THIRD arrangment you need to make a note of it too and a note that you have already stuffed us around twice so that you don’t ring again THREE DAYS LATER to repeat the exercise.

If you actually made notes of the arrangments as they are made, your staff would not cop earfulls of abuse from my very irrate hubby who is incredibly pissed off at your complete inability to ’serve’ your customers with any kind of efficiency and planning on changing service providers as soon as our current contracts expire in July.

Regards,

Your soon to be ex customer

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Dear Integral Energy,

Your name quite obviously has it’s roots in the word integrity which means that consumers should be able to expect that your company acts in accordance with decent  moral or ethical code.

I was then quite surprised that your underhanded door to door salesperson, who arrived on my doorstep at tea time yesterday, tried to bully me into showing her my electricy bill after already being told that we were happy with our current provider and then tried to convince me that she was from the state government so was trustworthy and that my electricy would still be coming from Country Energy but just at a discounted rate.

We all know that is misrepresenting the situation.

My electricity may still be coming from the same power plant through the same power lines, but my service provider would have changed. Many people around here were very upset when Energy Australia tried a similar underhanded method to gain new customers a few years ago, I can’t imagine they will be terribly impressed with you either.

And by the way – we aren’t with Country Energy.

I also wasn’t impressed that your sales person then tried to tell me that as long as I had the same surname that I could change our contracts despite not being the account holder. And again with the “I’m from the government so you can trust me’  line.  That’s really dodgy too.

I was even less impressed when your sales person openly got the shits with me before stomping off my front porch for refusing to show her our electricy bill or to change our provider. That’s not very good customer relations and none of the above listed behaviour is very ethical.

Oh, and you really should hire people to canvass who speak easily understandable english without a very heavily european accent.

We’ll stick with AGL thanks. They provide us with excellent customer service. Perhaps you need to take a lesson from them.

Integral’s integrity gets a big FAIL from me.

Regards,

Irrate homemaker who doesn’t appreciate people trying to con or bully her while she’s trying to cook her hungry children dinner

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Dear Mission Australia collector,

I’m quite happy to listen to your pitch, but when you know it’s tea time and you can my hungry spawn towering over me drooling hanging off me could you just cut to the chase?

Are you after a regular monthly contribution for your new programme aimed at supporting local youth or a one off? What kind of amounts are you looking for? How exactly will my money support local youth?

Having an at risk youth of my own I’m happy to support local projects, but I don’t need the whole spiel just the facts man.

Hoping you do come back and don’t let my irreverant spawn put you off again

Interested but harried mum.

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Dear mobile phone,

Now is NOT the time to go missing because I CAN’T ring you to locate you when you are on SILENT because I have been running in and out of eistedfodd for two days.

Please reappear yourself as soon as possible before my head explodes!

Your somewhat harried and now frustrated owner

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So, you got anything today?

PS for something screwd up in all the right ways make sure you get over to Anonymum’s where she is collecting names for another rolling post. You knw you have to join in cos it will be one hell of a ride!